Shipping and returns Policy
Shipping Policy
Shipping Options
At Arch Melbourne Clothing, we are dedicated to delivering your premium garments swiftly and securely. We offer the following shipping options to cater to your needs:
- Standard Shipping: Ideal for non-urgent deliveries, our Standard Shipping gets your items to you in a timely and cost-effective manner.
- Express Shipping: For those who need their fashion fix faster, our Express Shipping ensures your garments arrive promptly.
Shipping Costs
Shipping costs are calculated based on the destination and the size of your order. All applicable shipping fees will be clearly outlined at checkout before you finalize your purchase.
Delivery Times
Delivery times vary based on your location and the shipping option chosen. Typical delivery times will be estimated at checkout. Please note that delivery dates are not guaranteed and may be affected by factors beyond our control.
Returns Policy
Return Period
We accept returns within 7 days of receipt. Items must be in their original condition, unworn and with tags attached.
Eligibility for Returns
Returns are only accepted for items that are in their original condition, unworn, unwashed, and with all original tags attached. Items that do not meet these criteria will not be eligible for a return.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Alternatively, we may offer an exchange or store credit, depending on your preference.
Return Shipping Costs
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.
How to Return an Item
- Contact Us: Please email us at archmelbourne2016@gmail.com to initiate a return. Include your order number and reason for the return.
- Pack Your Items: Securely pack the items in an appropriate shipping box or envelope.
- Ship the Item: Send the item back to us at the address provided during the return initiation process.
Questions?
If you have any questions about our Shipping and Returns Policy, please contact us at archmelbourne2016@gmail.com. We are here to help and ensure that your experience with Arch Melbourne Clothing is nothing short of exceptional.